Ressy Canete
Business and Systems Administrator
Head of Fulfillment
The Collagen Co
Sunshine North VIC 3020 AU
Ware House Storage & Distribution
Full Time
The Company
At The Collagen Co. we believe health and beauty truly starts from within. We are on a mission to help the world ‘Experience the Glow’ with the transformative power of Collagen. Proudly, one of Australia’s fastest-growing beauty supplement brands, we have disrupted the ingestible beauty market with our premium collagen products. Our delicious collagen shake and fruity infused refreshments replenish, rejuvenate and restore the skin, hair and nails of our customers located around the globe.
The Team
We believe in putting our customers first and making sure they feel valued in every interaction and going that extra mile to make a positive impact. Teamwork is key – we’re in it together, celebrating wins and pushing each other to be our best. Accountability is huge for us. We don’t shy away from challenges – we tackle them head-on and learn from the experience. Oh, and speaking of health, we know it’s vital and make sure we’re all bringing our A-game by taking care of ourselves. When it comes to innovation, we’re not afraid to take risks and think outside the box.
The Role
As our Head of Fulfilment, you’re not just managing processes—you’re driving our mission to deliver an exceptional customer experience every time. You’ll lead our end-to-end fulfilment strategy, overseeing warehouse operations, managing 3PL partnerships, and implementing smart systems that keep our products moving quickly and accurately. Your goal is to optimise every step of the journey from order to delivery, ensuring we consistently exceed expectations.
But this role is more than fulfilment and KPIs, it’s about collaboration and innovation. You’ll work closely with your team, build strong relationships with partners, and constantly seek new ways to elevate our fulfilment game. Whether you’re solving the latest challenge, scouting new market opportunities or creating a culture of excellence, you’ll play a pivotal role in our company’s growth story.
The Person
Experience: Minimum of 5 years in fulfilment, supply chain, or warehouse management with proven success managing 3PL partnerships, driving operational efficiencies and implementing WHS protocols and safety standards.
Qualifications: WHS qualifications or relevant experience preferred, with familiarity in systems like ShipHero, Extensiv, Shopify and 3PL Partner tools, making you a pro at navigating fulfilment tech landscapes.
Skills: Strategic leader with strong problem-solving skills, a keen eye for detail and an analytical, commercially minded approach to optimising processes, managing budgets and negotiating contracts.
Communication: Engaging communicator who excels at building relationships, aligning teams toward common goals and translating complex processes into actionable plans that inspire your team.
Qualities: Energetic, adaptable and passionate about continuous improvement, you thrive in fast-paced environments, lead with a hands-on, collaborative approach and are always ready to jump in wherever needed to make an impact.
The Benefits
- Enjoy substantial discounts on our products
- Receive competitive compensation in line with your skills and contributions
- Opportunities for professional growth and advancement
- Thrive in a supportive and cooperative workplace that feels like family
- Shape your role and evolve alongside our brand
If you’re excited by the idea of leading a team, driving change and setting the standard in fulfilment excellence, we want to hear from you!
Join us as the Head of Fulfilment and be part of something big. Apply now!
PLEASE NOTE: For the entirety of the recruitment process, you will be liaising with Purple Playground HR & Recruitment as they are in partnership with us here at The Collagen Co. Any enquiries made directly to The Collagen Co will not be accepted.
Purple Playground HR & Recruitment and the clients we partner with are equal opportunity employers. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veterans, or disability status.
