Customer Service Representative

The Collagen Co

Sunshine North VIC 3020 AU

Customer Service - Customer Facing

Full Time

At The Collagen Co. we believe health and beauty truly starts from within. We are on a mission to help the world ‘Experience the Glow’ with the transformative power of Collagen. Proudly, one of Australia’s fastest-growing beauty supplement brands, we have disrupted the ingestible beauty market with our premium collagen products. Our delicious collagen shake and fruity infused refreshments replenish, rejuvenate and restore the skin, hair and nails of our customers located around the globe.

The Team

We believe in putting our customers first and making sure they feel valued in every interaction and going that extra mile to make a positive impact. Teamwork is key – we’re in it together, celebrating wins and pushing each other to be our best. Accountability is huge for us. We don’t shy away from challenges – we tackle them head-on and learn from the experience. Oh, and speaking of health, we know it’s vital and make sure we’re all bringing our A-game by taking care of ourselves. When it comes to innovation, we’re not afraid to take risks and think outside the box.

The Role

Our Customer Service Representatives connect The Collagen Co. with our customers, team, and external stakeholders. They give top-tier customer service across every stage of the customer journey by being attentive listeners and empathetic communicators with a knack for problem-solving. This role provides support to the Warehouse team ensuring all orders are packed and shipped within on time delivery standards. Tackling a high volume of enquiries across various customer platforms, they offer insightful advice on products, fielding general health and nutrition questions, navigating through order requests and complaints with finesse.

But it doesn’t stop there – always on the lookout for trends and sharing insights, collaborating seamlessly with our Warehouse, Marketing, and E-Commerce teams to ensure every customer journey is nothing short of extraordinary. Our heroes behind the scenes, weaving together the threads of exceptional service and collaborative innovation that supports the growth of The Collagen Co. brand.

The Person

Innovative: Problem solver who thinks outside the box and goes the extra mile to provide exceptional customer support.

Skills: Background, experience or industry knowledge in health or nutrition-related fields.

Tech-Savvy: Proficient in using platforms such as Instagram, Facebook, Shopify, Gorgias, CRM’s, Okendo, Recharge, Klaviyo, Logistics Portals, Ship Hero, CRM’s and G Suite.

Experience: Previous roles in customer support for health, wellness, nutrition or supplement brands preferred, showcasing adaptability and resilience.

Infectious Glow: Radiates optimism, respect, and vibrancy, coupled with a passion for health and beauty.

The Benefits

Enjoy substantial discounts on our products
Receive competitive compensation in line with your skills and contributions
Opportunities for professional growth and advancement
Thrive in a supportive and cooperative workplace with a team of passionate and committed people
Brand new office space equipped with the latest technology
Shape your role and evolve alongside our brand

Join our team and empower customers to feel confident and beautiful while enjoying a rewarding career in the thriving world of beauty supplements. Let’s make some magic happen together!

PLEASE NOTE: For the entirety of the recruitment process, you will be liaising with Purple Playground HR & Recruitment as they are in partnership with us here at The Collagen Co. Any enquiries made directly to The Collagen Co will not be accepted.

Purple Playground HR & Recruitment and the clients we partner with are equal opportunity employers. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veterans, or disability status.